When things go wrong

Shooter Standing

The Whole Heart Video booking system is now automated. Shooters with a higher standing within the system (or priority level) will be offered jobs before shooters with a lower standing in the system (or lower priority level). A shooter’s standing will be updated after each wedding based on day-of feedback (from sources like the couple, planner, photographer) and footage feedback (from the editor).

Here are some day-of feedback examples that could lower a shooter’s priority level:

  • Showing up late and leaving early.

  • Not being dressed appropriately.

  • Minor negative feedback from a guest, bride, or planner.

  • Not reporting an incident ASAP.

Here are some footage feedback examples that could lower a shooter’s priority level:

  • Poor footage - Too shaky, out-of-focus, blown out highlights, too dark, poor white balance.

  • Poor audio- Either too soft or peaking footage.

  • Missing an important part of the wedding day.

  • Not backing up footage/audio for the required 4 months.

  • Minor negative feedback from an editor.

  • Not accurately reporting on the post-wedding form.

This system has evolved because we realize that mistakes happen and we want to be as forgiving as possible. After working hard in the field, the last thing we want to do is to subtract money from a shooter’s paycheck because the sun light was too bright or the photographer was hard to work with. There are just too many variables on a wedding day and, most of the time, these mistakes are not the shooter’s fault. The severity and frequency of mistakes will be weighed against the shooter’s previous history to determine a new standing in the system. Please note: Multiple offenses may result in a cancellation of any and all future bookings. If this is the case, you will receive a calendar notification about the change(s). Most importantly, this also works the opposite way. If a shooter is given high praise, their standing or priority level will increase within the system. If you have ANY questions about how to improve priority level, please first consult the associate guidelines page or email wholeheartvideo@gmail.com.

Termination, payment forfeiture & cancellation of all bookings.

All videographers hired by Whole Heart Video are engaged as 1099 independent contractors and are not employees. Engagements are at-will and may be terminated immediately at the sole discretion of Whole Heart Video for violations of company standards, client experience expectations, or professional conduct.

Whole Heart Video holds its contractors to the highest level of professionalism due to the intimate, once-in-a-lifetime nature of weddings. Any of the following actions constitute grounds for immediate termination, forfeiture of payment, and cancellation of all future bookings, without exception:

  • Substance Use: The videographer may not consume alcohol or use drugs while on the job. Any violation will result in immediate termination. The couple will be refunded fully, the videographer will will forfeit 100% of payment for the wedding, and all future bookings will be canceled.

  • Respectful Conduct: The videographer is expected to treat every individual they encounter—clients, guests, family members, and vendors—with the same respect and courtesy they would expect on their own wedding day.

  • Harassment & Discrimination: The videographer may not make negative comments regarding anyone’s appearance (including height, weight, or physical features), nor make comments, jokes, or advances that could be interpreted as sexual harassment. The videographer may not make remarks regarding personal views, religious beliefs, race, color, sexual orientation, or lifestyle. Violations will require the videographer to personally call the bride to apologize, will result in forfeiture of 100% payment, and all future bookings will be cancelled.

  • Ownership and sharing: Videographers agree to give up ownership of all media captured on the event day to Whole Heart Video.

    • Videographers are NOT permitted to share any raw or personally edited event video/photo from their CAMERA(S) to social media, online or email.

    • Videographers ARE permitted to share any raw or personally edited event video/photo from their PHONE to social media, online or email.

    • Videographers may share the official Whole Heart Video highlight/teaser edits with proper attribution. Failure to properly attribute will be considered an attempt to misrepresent the wedding as a personal booking and will result in termination and cancellation of all future bookings.See below:

      • Sharing online- Each video shared online must be labeled with the following:

      • Sharing on social media- Each video shared on social media must be labeled with the following:

        • “Shot by (your name or business), edited by @WholeHeartVideo.”

Videographer guidelines